Frequently asked questions

Do you offer bespoke or custom marble creations?

Absolutely. We take pride in collaborating with individual homeowners, interior designers, and contractors to create custom luxury pieces. Whether you need a specific marble type or a custom size for your kitchen or bathroom, Muzahir is here to assist. Please provide dimensions or a simple sketch to help us bring your vision to life.
Note: As marble is a natural masterpiece, please allow for a 10% variation in color and veining—this ensures your piece is truly one-of-a-kind.

When will my handcrafted piece arrive?

Timelines vary by the complexity of the stone.
In-Stock Items: Prepared and dispatched within 1 week.
Custom Orders: Crafting times vary; Muzahir will provide a personalized timeline via Etsy message.
Transit: Once dispatched, delivery typically takes 3–9 business days.

How can I monitor my shipment?

Once Ahmed completes the quality check and your order is dispatched, you will receive a tracking number via email. You can monitor your luxury stone’s journey through the official DHL website.

What is your return policy?

Because our items are handcrafted to order and involve significant logistics for natural stone, we do not accept returns or exchanges. We encourage you to ask all technical questions before purchase to ensure the piece fits your space perfectly.

Do you offer wholesale production?

Yes. We have the capacity for large-scale production for corporate clients, hotels, and luxury developers. Please message us to discuss your project requirements and wholesale pricing.

What if my order arrives damaged?

We prioritize protection by building custom-sized solid wood crates for every order. While rare, transit issues can occur. Rest assured, every shipment is fully insured. If your item arrives damaged, please contact us immediately so we can resolve the insurance claim and assist you.